Privacy Policy
Who We Are
lv777 operates the gaming platform at lv777.lv. When you create an account, make a deposit, or simply browse the site, lv777 acts as the data controller — meaning we decide what information is collected and why. This policy tells you exactly what that means in plain language.
If you have any question about how lv777 handles your personal data, write to us at [email protected] before you register. We are happy to answer.
Information We Collect
lv777 only asks for information that is genuinely needed to run your account, process payments, and comply with anti-fraud requirements. Below is a plain breakdown.
Information You Give Us Directly
- Full name, date of birth, and nationality
- Mobile number and email address
- bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals
- Identity documents for KYC verification (National ID Card, Passport, or Driving Licence)
- Any messages you send to our 24/7 live chat or email support
Information Collected Automatically
- IP address and approximate location (country/city level)
- Device type, operating system, and browser version
- Pages visited, time spent, and buttons clicked
- Session tokens and login timestamps
- lv777 App version (v2.7.12) and in-app actions if you use the mobile app
How We Use Your Information
Every piece of data lv777 collects has a clear purpose. We do not sell your personal information to third parties.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Open and manage your lv777 account | Name, email, mobile number, date of birth | Contract performance |
| Process deposits (min ৳300) and withdrawals (min ৳800) | Payment method details, transaction history | Contract performance |
| KYC identity verification before first withdrawal | NID / Passport / Driving Licence scan | Legal obligation |
| Fraud detection and responsible gaming checks | Device data, IP address, session logs | Legitimate interest |
| Send account alerts and bonus notifications | Email, mobile number | Consent (opt-out available) |
| Improve site and app performance | Aggregated, anonymised analytics | Legitimate interest |
When We Share Data
lv777 shares your information only in the situations listed below. We do not share data with advertisers or data brokers.
- Payment processors — bKash, Nagad, Rocket, and bank partners receive only the details needed to complete your transaction.
- Game providers — Sexy Gaming, FA Chai, JDB, KA Gaming, and Ezugi receive a session token to load games. They do not receive your name, payment details, or ID documents.
- Identity verification services — Your KYC documents may be checked against a third-party verification service during the review process (which takes up to 6 hours).
- Legal authorities — lv777 will disclose information if required by a valid legal order or to prevent fraud and money laundering.
Any third party that receives your data is bound by confidentiality obligations and may only use the data for the specific purpose we authorised.
Cookies and Tracking
lv777.lv uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how players use the site. We use three categories of cookies:
- Essential cookies — required for login sessions and security. You cannot opt out of these while using the site.
- Analytics cookies — anonymised data about page visits and feature usage. You can opt out in your account settings.
- Marketing cookies — used to show relevant lv777 promotions on third-party sites. You can opt out at any time via our cookie preference centre.
Your browser settings also let you block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your lv777 account.
How Long We Keep Records
lv777 keeps your account data for as long as your account is active. If you close your account, we retain transaction records and KYC documents for a minimum of five years to satisfy anti-money-laundering obligations. Analytics data is anonymised within 90 days. Support chat logs are kept for 12 months.
After the applicable retention period ends, lv777 permanently deletes or anonymises your records. You can request confirmation of your data status at any time by emailing [email protected].
Your Rights Over Your Data
As an lv777 player, you have the following rights regarding your personal information:
- Access — Request a copy of the personal data we hold about you.
- Correction — Ask us to fix inaccurate or incomplete information in your account.
- Deletion — Request erasure of your data where there is no legal reason for us to keep it.
- Restriction — Ask us to pause processing while a dispute is resolved.
- Portability — Receive your data in a structured, machine-readable format.
- Objection — Object to processing based on legitimate interest, including direct marketing.
To exercise any of these rights, email [email protected] with the subject line "Data Request". lv777 will respond within 30 days. Requests are free of charge unless they are clearly repetitive.
Keeping Your Account Safe
lv777 uses SSL/TLS encryption across the entire site and app. Your password is stored as a salted hash — our staff cannot read it. Payment data is handled through PCI-compliant channels.
We also monitor accounts for unusual login patterns. If we detect suspicious activity, we may temporarily lock your account and ask you to verify your identity before access is restored. You can help by using a strong, unique password and enabling any two-step verification option shown in your account settings.
If you suspect unauthorised access to your lv777 account, contact our 24/7 live chat immediately. Do not share your login credentials with anyone.
Players Under 18
lv777 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. During KYC verification, your date of birth is confirmed against your identity document. If we discover that an account was opened by a minor, we will close it immediately, void any winnings, and delete the personal data in accordance with our retention policy.
Parents and guardians who believe a minor has accessed lv777 should contact us at [email protected] without delay.
Changes to This Policy
lv777 may update this privacy policy when our practices change or when regulations require it. When we make a material change, we will post a notice on the site and send an email to registered players at least 14 days before the new policy takes effect. The "Last updated" date at the top of this page always reflects the current version.
Continuing to use lv777 after the effective date means you accept the updated policy. If you disagree with any change, you may close your account and request deletion of your data before the new policy applies.
Get in Touch
For any privacy-related question — data requests, complaints, or general queries about how lv777 handles your information — please reach out through the following channels:
- Email: [email protected]
- Live chat: Available 24/7 from the lv777 homepage or app
lv777 is committed to resolving privacy concerns promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.